The deal, in plain language.

1. Who can use ReelTuna

You must be at least 18 to hold a ReelTuna account. The service is built for parents, guardians, and coaches who are managing an athlete's recruiting — and most of those athletes are minors, which is the reason for the age floor on the account rather than on the film.

If the athlete in your film is under 18, you confirm that you are their parent or legal guardian, or that you have the permission of a parent or legal guardian to upload and share footage of them. This is the single most important promise you make to us, because everything downstream — the reel, the scout card, the coach link — depends on it being true.

An athlete under 18 may use the service through their parent's or guardian's account, with that adult responsible for what happens on it. The adult who opens the account may add up to two more logins to it — the other parent or guardian, and the athlete — and each of those logins sees and can work on everything the account holds. The account owner remains responsible for what happens under all of them, and is the one who handles billing and who can add, remove, or close them.

2. Your account

Keep your password to yourself and keep it real — the minimum is twelve characters, and we would rather you used a password manager than something you can remember. You are responsible for what happens under your account. If you think someone else is in it, tell us at support@beyond-ordinary.com and change your password.

Give us an email address that works. Almost everything that matters — confirming the account, resetting a password, a receipt — arrives that way.

3. Your film stays yours

You own your game film, your athlete's profile, your coach list, and the reels ReelTuna builds from them. We do not claim ownership of any of it, and we do not use your footage to advertise, to promote the product, or to train our own models.

To do the job you are asking for, you give us permission to store, process, transcode, and render your film — and, if you turn on AI play analysis, to send the individual play clips to the analysis provider described in the privacy statement. That permission exists only to operate the service for you. It ends when you delete the material or close your account, and it covers nothing else.

You confirm you have the right to upload what you upload. Game film shot from the stands by a family is normally fine. Broadcast footage, a rival service's export, or a school's copyrighted production usually is not.

4. What you may not upload or do

• Footage of someone else's child without a parent's or guardian's permission.
• Film you do not have the rights to — broadcast, licensed, or another service's output.
• Anything unlawful, or footage obtained by recording where you were not permitted to record.
• Attempts to break, overload, or reverse-engineer the service: probing the infrastructure, hammering the job queue, scraping other users' data, or working around the quota on your plan.
• Using a coach's contact details taken from ReelTuna for anything other than your own athlete's recruiting. The directory is there to help one family reach coaches, not to build a mailing list.

If we find any of this, we may remove the material and suspend the account. For anything involving a child's safety we will act first and explain afterwards.

5. What the AI grades are and are not

When AI play analysis is enabled, each play gets a grade from a language model that watched the clip. It is always labelled AI n/10 on the reel and in the app, and that labelling is deliberate: it is a model's opinion, not a measured statistic, not a scout's evaluation, and not a fact about your athlete.

Do not present it to a coach as anything else, and do not make a decision that matters on the strength of it alone. Models are wrong regularly and confidently. We make no promise about the accuracy of any grade, description, or action label the system produces.

6. Recruiting outreach and the NCAA

ReelTuna never sends email on your behalf. Outreach opens in your own mail app, from your own address, and we never log in to anything of yours. The same goes for social posting: exports are files you post yourselves.

NCAA, NAIA, and state association rules — contact windows, dead periods, eligibility, amateurism — are your responsibility. The guidance in Help is written to be genuinely useful and is kept as accurate as we can make it, but it is explanation, not compliance advice, and the rules change. When something is close to the line, ask your high school's athletic department or the college's compliance office.

Nothing here is a promise that any coach will watch a reel, reply, evaluate your athlete, or offer anything. We sell a tool for making and sending film, not an outcome.

6a. Recruiting advisors listed here

ReelTuna lists recruiting advisors who pay a flat fee to advertise. That is all the relationship is. We do not verify them, rank them, or recommend anyone, we take no part of whatever you pay one, and the directory's order is shuffled weekly so that no position in it can be bought.

If you hire an advisor, that agreement is between you and them. Anything they tell you about your athlete's prospects is their opinion, not ours. Advisors cannot contact you first, cannot browse athletes, and see nothing about your athlete beyond their name, school and class until you switch something on — which you can switch off again at any time. Every conversation has a report button, and we will read a reported one in full.

Consider carefully what an advisor is under the rules that apply to your athlete. We use the word advisor throughout, never agent, because the two are not the same thing to the NCAA — see the section above. Whether a particular person is one or the other is a question for you and them, not for us.

7. Storage is not a backup

Keep your own copy of every source video. What we keep depends on whether you spent a video on it:

• Once you submit a clip to be cut, it is kept for as long as your account is open — the reel and the film behind it. That holds even if the run fails, because the video was spent either way.
• Footage you upload and never cut is cleared after 30 days. Uploading costs nothing, so nothing is refunded.
• A transfer that dies before it reaches processing is cleared after 7 days. It costs nothing either.

Accounts have a storage limit. Because finished reels are not removed on a schedule, an account that reaches its limit stops accepting new uploads until we make room — get in touch if that happens.

The job's history stays in your account after a sweep; the video, the extracted frames, and the rendered reel do not. These windows are settings, and we may change them — but not without saying so first.

8. Plans, credits, and money

Memberships are priced per athlete and billed through Stripe. We never see or store your card number. Choose monthly, annual, or a career plan, and add credit packs on top if you need more reels than your plan includes in a month.

You can cancel any time. The membership then runs to the end of the period you have already paid for and does not renew — we do not claw back the remainder of a paid month or year, and we do not bill you again after you cancel. Credits you have already spent are not refundable; unused credits stay on the account while it is open.

A reel that fails because something broke on our side does not consume a credit. If one ever does, tell us and we will put it back.

We may change prices for future periods. If we do, existing members hear about it before it applies to them, and the change never reaches into a period already paid for.

9. Availability

ReelTuna is a small service run by a small company. We work hard to keep it up and we will tell you the truth when it is down, but there is no uptime guarantee here and it would be dishonest to print one. Rendering is queued work; how long a reel takes depends on the film and what else is running.

10. Ending the agreement

You can close your account whenever you like, from your personal data page, which also lets you download what we hold first. Closing it deletes your account and its data.

We may suspend or close an account that breaks these terms, that is being used to harm someone, or that we are required to act on by law. Except where a child's safety or a legal obligation makes that impossible, we will tell you why and give you a chance to get your material out. If we close your account for anything other than a breach by you, we refund the unused part of what you have paid.

11. Warranties and liability

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any output will meet a particular standard.

To the fullest extent the law allows, neither Beyond Ordinary Software Solutions nor anyone working with us is liable for indirect, incidental, special, consequential, or punitive damages, or for lost recruiting opportunities, lost scholarships, lost footage, or lost profits — including where the loss follows from film that was deleted under the retention windows in section 7.

Our total liability for any claim relating to the service is limited to what you paid us in the twelve months before the claim arose.

Some jurisdictions do not allow certain exclusions or limits. Where that is true, this section applies as far as that jurisdiction permits and no further, and nothing here removes a right you have that cannot be waived.

12. Changes to these terms

These terms carry a version and an effective date, printed at the top of this page. When we change them we bump both, and your account records which version you agreed to. For a change that materially affects you — pricing, retention, what we do with your film — we will tell you by email before it takes effect rather than quietly editing the page.

13. Governing law and contact

This agreement is governed by the laws of the State of California, without regard to its conflict-of-laws rules.

Questions about any of this, including anything that reads as unfair, go to support@beyond-ordinary.com. We would rather hear it than have you sign something you are unhappy with.

See also: the privacy statement, which covers what we collect and who else ever sees it, and open source licenses.